Sellers are encouraged to accept deposits via PayPal and the balance of the payment via the Financing Center.However, sellers are welcome to accept or deny any type of payment, as long as those terms are clearly explained in the listing. We’ve simplified our policies so that they will be easy for you to understand, as well as help you manage your business consistent with our rules. We monitor and investigate patterns that are not typical. eBay will establish an evaluation period to evaluate your delivery record and may require that you meet minimum seller performance standards to use this feature. Can I dispute paying for return shipping if I feel a buyer is misusing returns? I didn't want the Paypal fees taken off the selling price. While your listings are hidden from buyers’ search results and browsing, you may still edit them as needed to comply with the applicable policy. Outside contractor invoices: If you use outside contractors — even if you pay the college kid next door to go to the post office and the bank for you — you should get an invoice from them to document exactly what service you paid for and how much you paid. This is one more way you can help protect your personal information. Ebay get enough in fees without giving them the Paypal fees as well. Real eBay web addresses have ".ebay.com/" in them. Please answer this question before sending. Important messages about your account will also be in the Messages tab in My eBay. All of your fixed price listings will be temporarily hidden in search results and browsing, resulting in new buyers not being able to find them on eBay. If you cannot resolve the issue, ask eBay to step in and help. If you're signing in with your eBay username and password, be sure that the web address starts with https://signin.ebay.com/. The post office has been dealing with lost packages since they opened the Dead Letter Office in 1825. “Make sure that whatever you sell on eBay is described accurately, says Aaron LaPedis, author of “The Garage Sale Millionaire.” “You are handcuffed to the eBay rating system,” he says. Password: Guard your password as if it were the key to your home. If you receive a message with an attachment, don't open it. (If you sent a wire transfer for any purchase, even a purchase that did not ever mention eBay in any way, and you happen to have found this page via a Google search, there is a 99.5 percent chance that you were scammed.) You may be helping the whole eBay community. Payee Reference - Please ensure to quote your eBay user ID ONLY (NOT the item number or item's title.) If you close your eBay account, you'll no longer be able to sell on the site or access My eBay. eBay will not request personal data such as your password, credit card, or bank number in an email. What should I do when I feel a buyer is misusing the Feedback system? The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and—most importantly— ensure you get paid. You can also let your buyers know you’re willing to negotiate by adding Best Offer to your listing. NOTICE TO SELLERS: To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. NOTICE TO SELLERS: To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. The Unpaid Item Assistant is the easiest way to resolve unpaid items, allowing eBay to automatically open and close cases and ensure you get paid. Withholding too high of a dollar amount for a partial refund. cash is currently not allowed for eBay … For example, the addresses for eBay France contain .fr. Keep in mind that as a seller you’re still responsible for all required fees. Be suspicious of any request for personal or account information. 2 min article Use your password only on official eBay screens. Top brands, low prices & free shipping on many items. Make sure you understand the process and the consequences before taking action. Do not share your credit card or other financial information over email or text. If you can’t work things out with the buyer, you can open an unpaid item case. With no annual fee. View cart for details. The agreement helps keep eBay a safe place to buy and sell, and promotes trust among our community members. When I sold a £700 bike on ebay I would only accept bank transfer. We’ll then give you a grace period to take all the actions you’ll need to resolve the issue. If a buyer makes a false claim, please accept the return and report the buyer to us. Learn about our policies and best practices, then get back to doing what you’re great at: selling on eBay. Your points add up every time you use your eBay Mastercard to make a purchase. You’re in love with the car, so you make a payment and head off to collect your new vehicle. What will happen if I am not following a policy? Don’t share unnecessary personal information with buyers or sellers. And if they do, we’ll help you fix them. To help ensure that the world can shop safely on eBay, we are updating the protocols we use to secure communications to and from eBay systems. These attachments can infect your system with malware that can steal your personal information, take money from your accounts, buy things on your account, and send scam emails to all your email contacts! The Resolution Center is the easy, secure way to solve problems with a transaction on eBay. When should I ask eBay to help after the sale? Learn more about. Merchants and partners use HTTPS to securely connect with eBay servers. To ensure that all financial data is protected throughout payment processes, eBay is updating its services to require TLS 1.2 for all HTTPS connections. What will happen if my listings are hidden? If we flag a listing for a potential policy issue, we’ll give you an opportunity to correct the issue and avoid disruptions to your business. If a buyer falsely claims an item was “not as described,” we’ll protect you on eligible transactions. Just contact us using the " Ask the seller a question" link on eBay. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the  eBay Resolution Center within 30 days from the day the case is closed. It’s safest just to delete these messages. If you want to sign in to eBay or enter personal information, the safest way is start at the eBay home page. If there’s a problem, let the seller know via the Resolution Center by the time you should have received your item. Before you sign in to eBay, make sure you're really on our website by checking the web address (URL) on the sign-in page. Follow these tips to help you recognize and protect yourself from fraud and scams: Fake emails often include the eBay logo and a fake eBay address in the "From" line (for example, "From: support@ebay.com"). Rack up points on every purchase ‡. Type www.ebay.com in your browser and go from there. Our emails never include attachments. Take the items to your house for listing on eBay if you offer a full consignment service meaning you list the item, collect the payment and ship the merchandise. Top Rated Sellers who reside in the US and list on eBay.com receive additional protections benefits when they offer 30-day-or-longer returns. It was renamed as part of the USPS reorganization in 2011 to the MRC, or Mail Recovery Center. This track record of delivering great buyer experiences allows us to deliver a higher level of protections. Learn how to give great service and get paid. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. When a buyer has violated a buying practices policy, let us know. Something went wrong. No idea how it would work! Sellers on eBay sometimes need to cancel bids, cancel sales, or even block buyers. If you own or manage a store on a non-eBay website, please be sure that your … Never click on a link or open a file in an email unless you are absolutely certain that you know the sender and that the message itself makes sense. Don’t agree to unusual requests to make additional payments for shipping or other previously unlisted charges after the sales transaction is complete. What do I do? Email phishing is one of the most common ways that people become victims of financial fraud, ransomware, or worse. We won't ask you to provide confidential information by email. Always try to work out all issues with your buyer. Other eBay companies and international sites have different web addresses for their sign-in page. eBay will determine eligibility requirements for sellers. Check the item condition policy for more information. As an eBay seller, it is your job to ensure your package reaches the buyer. If an item cannot be sold on eBay because it is prohibited, we will remove the item to protect you and refund your fees. -> Cash . And if you do need to take an action, we’ll let you know exactly what you’ll need to do to correct it to help you avoid disruptions to your business. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. Earn 2X points per $1 spent on gas, restaurant, and groceries. When will a return no longer result in a defect? Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. When you deliver on your service promise to provide a great buying experience, you are protected from abusive buying activity and events outside your control. You’ll receive the return shipping label credit on your monthly invoice and we’ll automatically remove any negative and neutral feedback, defects, and open cases in service metrics. The buyer was happy to pay me by bank transfer. If you feel the buyer is misusing feedback beyond what you promised, please report it. Don’t click on links that come from people you don’t know, and don’t respond. Requests like this are often part of a counterfeit cashier's check scheme. To avoid any disruption of service, please be sure that your systems are ready for this change by March 30, 2018. You can go back onto either Ebay or Paypal and look at your transaction history and confirm the shipping address that was provided. If I am not a Top Rated Seller, how does eBay protect me? Here are some tips to help you determine if a web address goes to a real eBay web page: Even if the web address contains the word "eBay", it might not be an eBay website. What should I do if I receive a return that was used and/or damaged? Instead, use a secure payment site such as PayPal, where money is transferred between two electronic accounts. If you sent a wire transfer anywhere for a purchase that claimed to have something to do with eBay, there is no doubt that you were scammed. After this temporary period, your items will automatically return to eBay search with their search history intact so new buyers can find them. Follow these steps to get your refund. Now, in an extraordinarily candid move for a bank, it … Please review this agreement below. Due to potential for fraud, we don't allow buyers and sellers to complete sales outside of eBay. See all the ways you’re covered when you sell on eBay. The Resolution Center is easiest and most secure way to solve problems with a transaction on eBay. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. Bank Deposit is only available for some of our listings, please check the postage and payment tab for certain listings. § Earn 5X points for the rest of the year after you spend $1,000 on eBay in a calendar year.. Until then, earn 3X points per $1 spent up to $1,000 on eBay in a calendar year.. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. Top Rated Sellers who offer 30-day-or-longer returns will receive a return shipping label subsidy for item not as described claims on eligible transactions. If we flag a potential policy issue, we’ll notify you through email and My eBay messages of the activity that isn’t following the policy and the steps you will need to take to comply with the policy. Fake emails often have a generic greeting like "Attention eBay member.". eBay uses the Transport Layer Security (TLS) protocol to encrypt these communications. You can also find this when checkout. This NexGard Spectra for Dogs 6 Pack is brand new, approved for sale in Australia and comes in original Australian approved packaging (including box and all contents) as supplied from Merial the manufacturer of NexGard Spectra.The pack pictured is the current Australian packaging. To be honest you should not buy an item if you do not accept the terms of payment. Fulfill sales through retailers or marketplaces. D igital bank Monzo is one of the fastest-growing new banks in Britain, opening 750,000 accounts over the past two years. When in doubt, close your browser and type in the company’s URL or use a familiar bookmark. You will receive a shipping label credit to your monthly invoice and we will automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Tail Light Cover Guard Dog Paw Style Accessories For Wrangler Sport JL 2018. If you do not agree buy somewhere else - or at least enquire PRIOR to buying whether the seller might accept PayPal. To make sure buyers treat you right, familiarize yourself with their policies, too. Selling your products on eBay can open up new markets for your business. How will I know what to do to comply with a policy? We understand that inadvertent mistakes can happen. If eBay finds on behalf of the buyer, you could receive a defect. When you issue a refund for an item that was returned after it was used or damaged by a buyer, and you have a track record of delivering on your service promise, we’ll give you the ability to protect yourself by deducting up to 50% of the refund to recover the decreased value of the item. Giving partial refunds to buyers in cases that do not qualify. Your track record matters on eBay, and we’ll support you when you deliver on your service promise and provide a good buying experience. If a window requesting your password pops up in an auction, skip it — it’s somebody who is up to no good. eBay will review your request and take appropriate action. The seller apparently clearly stated in her listing that she only accepts bank transfer (which is VERY common in Germany). If you’d rather decide for yourself, think like a buyer! As long as neither you nor your buyer asks eBay to intervene, the return will time out after 30 days and there will be no impact to your seller standing. Buyers and sellers communicate, and eBay can step in and help. Money back if something goes wrong We will ensure that you get your money back if an item does not arrive, an item that does not meet the description, or there is a refund issue problem. Make sure you are logged in to the real eBay site. We understand that inadvertent mistakes can happen. Don’t be fooled by offers to get a better price by paying outside of eBay or by using an unapproved payment method. About the same time, I came across some great tips for selling things on eBay including dog supplies…. Explore your options. Complete your payment using an eligible payment method. Everything you need to start selling on eBay. This is supporting information that will save your bacon, should it ever need saving. Sellers can cancel eBay transactions, so it sounds like you did the right thing and you encountered a friendly seller who was willing to give you the benefit of the doubt and cancel your transaction so that you aren’t obligated to pay them and they aren’t obligated to pay the eBay … View cart for details. Once eBay has marked you as an eBay user who has tried to open multiple accounts, your name and personal information will be on file and you can be blacklisted.This is the last thing you want to happen, especially if you depend on eBay for income rather than just hobby selling. Don't email before you bid, because if a transaction happens outside of eBay, you lose any protections to which you'd otherwise be entitled. If the decision is reversed, your final value fee will be refunded. Look for the "s" in "https," which indicates that you're signing in to a secure server. Fake emails often ask you to reply to the message with confidential information. Protections include removing feedback, defects and open claims from Service Metrics. Don’t click on links that come from people you don’t know, and don’t respond. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. Filing excessive reports for false “item not as described” returns. Steps After eBay Account Suspended eBay has sophisticated tools for connecting accounts to one another. To report a fake email that looks like it came from eBay, forward it as an attachment to spoof@ebay.com. Copyright © 1995-2021 eBay Inc. All Rights Reserved. If you own or manage a store on a non-eBay website, please be sure that your environment uses TLS 1.2 by March 30, 2018. Rather than end all of your listings or suspend your account, our “Hide All Listings” enforcement measure temporarily hides all of your listings in buyers’ eBay search results and browsing while you correct a policy issue. We’re excited to announce that the option to manage replacements and exchanges is available to all sellers. To finalize your eBay Registration, you must: Click "I Accept" at the bottom of this page to accept the eBay User Agreement. Don’t be fooled by fraudulent emails directly from the seller telling you that there was something wrong with your payment. Additionally, any defects for the transaction will be automatically removed. Our emails usually greet you by the first and last name you registered on your eBay account, and your eBay username. We protect all sellers from abusive buying behavior and from events outside their control. Because we know some things are simply beyond your control, automatic defect removal makes it easy to correct your transaction record. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Before you jump into the money game, you may want to review the links that eBay gives you for managing your money: Seller Account: Click here to get a complete explanation of your eBay account — charges, credits, and your current balance since your last invoice. If you haven’t been paid for an item you sold, start by communicating directly with the buyer via Messages in My eBay. Get updates and learn how eBay is supporting you during COVID-19. Don’t give any buyers or sellers your password. Buying a car on eBay, you’ve been persuaded by the seller to complete payment outside of eBay. These standards include 97% on-time shipping and 95% on-time tracking for eBay Guaranteed Delivery transactions. Watchers, bidders, or buyers will still be able to continue to do business with you. You can ask eBay to step in and help if you feel the buyer has misrepresented the reason for the return. Be suspicious of any email that promises a deal that is too good to be true, demands you take immediate action, includes attachments or links, or asks you for personal information. 2.All replies will be sent to your email, if you don't get response within 1-2 business days, pls check your My messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. When things go wrong, your track record matters. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Buyers and sellers communicate, and eBay can step in and help. View Invoices: Click the drop-down menu to see your most recent invoice and details of the transactions. Be suspicious of any unusual request for your personal or financial information. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. The record of your communications will provide helpful backup information in case you have problems with your purchase or payment later. International eBay websites include letters that tell what country the site is associated with. You’ll find that most buyers just want to resolve an issue. Top Rated Sellers who offer 30-day-or-longer returns can deduct up to 50% from the refund for the lost value of the item that has been returned after it has been used or damaged. What should I do if there is a problem with the item condition after the buyer sends it back? After you correct the issue, all of your listings will be visible in search and browsing again, and you won’t lose any of your item’s sales history. What happens if I can’t resolve an issue with my buyer but they don’t ask eBay for help? Before You Sell Dog Stuff On eBay. You can still ship orders, leave and receive feedback, and resolve any buyer problems. We’ve got your back so you can focus on your business. Scammers will try to reach you where you least expect it, including by text. After contacting the seller, it's up to you whether you want eBay to step in. Click here if you need eBay to resend your confirmation instructions. You will first need to register with eBay if you don't already have a regular account, and then set up a seller account that allows you to list your products for sale. Learn More. First we’ll let you know if you aren’t following a policy and what steps you’ll need to take to correct the issue. To become a Top Rated Seller, you must satisfy these requirements: Once you meet these requirements, we automatically upgrade you to the Top Rated Seller status at your next evaluation. Search around to see how other sellers are pricing their items. eBay will never ask you to confirm your account password or personal details by e-mail. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Feature: 1: Aluminum Alloy construction Taillight cover with powder coat, tough and durable, no chip or crack, rust-resistant and easy to clean. eBay allows all of these actions, but they can hurt your seller rating. Please leave the following fields untouched. If you relist the item after we remove it, or don’t take steps to correct the issue, all of your listings may be hidden from new buyers for a brief period. Remember, when you ask eBay to step in and help without successfully resolving the issue directly with your buyer and eBay finds on behalf of the buyer, it will result in a defect. , secure way to solve problems with your purchase price plus original shipping eligible! Where you least expect it, including by phone, email, or active buyers be. Want to sign in to eBay search with their policies, too your systems ready... Manage replacements and exchanges is available to all businesses and individuals buying behavior and from outside... 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