Management is always helpful and kind. I worked at Staples part-time. makes the job and responsibility’s worse. Which is impossible as management loves to move things around for holidays, festivals, the start of school. That should be Staples tagline instead of That was Easy. Scanning the internet, I found a hard drive, Seagate Expansion 3TB External Hard Drive (item 921788, model STAY3000100), for $139.00. Management has been solid as well. As a result, Staples focuses very strongly on selling you a bunch of crap with the PCs. Loved the store manager. Help people considering your employer make a good choice. Browse complaint on sale, by desired features, or by customer ratings. It's Dec 28 and I still haven't received my order. One district was an absolute joy to work for; one was absolute hell. They fired my wife without just cause. If you were in charge, what would you do to make Staples a better place to work? Have to jump through hoops, call HR, etc to receive it. What is the most stressful part about working at Staples? You may even be able to be reinstated! Our managers dont mind us using the restrooms as long as we are prompt at getting back to work and dont mess around. Call centers are more busy and don't have their employee's going to the bathroom 10 times a day or lounging around the "store". At first you start on register and depending on how you work then they might move you somewhere else. One downside is the cross-team communication and workflows. if you in school or need part time job then come here. They often stem from employee perceptions and are relative "My manager is mean to me. Ready to apply? So the company must carefully write a response to the complaint letter apologizing for the actions of their employee and assuring that their problem has been taken care of and won’t be repeated again. Flexible, paid time off & sick time even if your part time, Ok place friendly coworkers too many bosses and micro managing going on. You would easily be able to take them to a tribunal, and get compensation for the wrongful dismissal, especially if you have a medical condition, legitimised from a doctors note. I was lucky to get a great management team who looks after their employees and are always there for you. Stay away from Staples. She was always in the top 3 in sales and had a customer call list of over 700. Staples employees are encouraged by management to lie to sell service plans. I have a lot of responsibilities as a single parent and caretaker of elderly parents - Staples has accommodated my needs during COVID 100%. "Company shows no concern for its employees. I was in a constant state of confusion, I would even get in trouble for things I did wrong which is messed up considering there was no training. Get help updating your resume through Indeed, Very flexible with hours and family responsibilities, The comraderie amongst the sales team was unlike anywhere I’d ever worked for. /r/staples is a place for Staples employees to discuss everything to do with Staples, whether it be questions about operations, discussions about sales techniques, or even just venting about your managers or fellow employees. I ordered an Apple Watch Series 5 while it was on sale on Dec 11. The role I was in, as I came to find out, was a one year to fifteen month timeframe because they would burn you out. I worked in different districts and found them to be run very differently. You can find contact details for Staples above. What is it like to be a Anonymous Employee at Staples? If you have a home based business don’t rely on their on line delivery system. Especially if or of a different race. What does “proration of coupons” mean, and how does that affect my price match? Unfortunately, due to working in an office supply store and not something smaller, you are required to learn almost everything an all the products. If you experience technical issues, please contact the Support Center at 888-438-4800. I was scheduled for 5 hours, and when I told the manager I was taking my 15-minute break, he said he didn't expect me to take a break since I was working so little hours. A free inside look at company reviews and salaries posted anonymously by employees. The company may have started in the New England states, but over the years Staples headquarters has been behind a massive expansion into more than 20 countries. CareerBliss has 61 Anonymous Employee reviews for Staples, get a feel for the job before you apply! "Staples offers employees a good atmosphere in their stores and my management always puts customer relationships first. Otherwise, I'd recommend staying far away. I consistantly had late reviews over a month from the time that they were to be given. Everyone is on the same level unless you're a manager, so everyone is trained on the floor, on the cash register, etc. if you don’t want to move up in the chain, move on. My experience was bad/inappropriate managers, constant absenteeism, and a host of substance abuse problems. It was repeatedly said that we would receive it, and honestly is one of the main reasons I was interested in the position. Our Committed Customer Care service is one of the reasons customers choose Staples as their key office supplier. Job application said "75 cent raise after 90 days and 1 year", after hitting my 90 days I was informed that the raise that other employees and I were told we would receive at this time, was "actually included in our base pay to begin with". One downside is the cross-team communication and workflows. hardly any breaks if you get one, bad management, selling. The corporate culture was way over board with the way they would completely change how we were to go to market. they only want people who want to become a drone. Our community is ready to answer. Complained on phone to Staples and was told that is TNTs rules, on asking why use such an awful company customer services assistant really could not care less, he was probably bored with all the complaints. They brag about their "next-day delivery" all over their website but they don't actually ship on time! even though it was all the same parent company. I have had nothing but good experiences with the staff at my Staples and look forward to working there and talking with the people I work with and also the customers. The Staples headquarters is located in Massachusetts. coworkers can be great however. She worked in the call centre in Regina for 7 years. I had a stomach issue do to surgery I had and I was exceeding the 5 minutes a day. Delivery Service. Explore company values, community, the relevance of the mission and moving on. What is a typical day like for you at Staples? Management is actually really horrible. I am a cpc expert & management treats copy center associates like second class citizens!!! Hours is based on if you a good worker or not. A third party, EthicsPoint, Inc., runs the helpline. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. If you are in school they can easily work around your work schedule. staples doesn’t hire the best managers and it shows. I've currently been employed 4 Staples for almost 6 years now & it is an absolute REAL LIFE HAUNTED HOUSE. p.s. Staples - easytech fraud; Staples, Inc - service for screen on my iphone 6 plus; Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c; Staples - awful company to work for; Staples - employees can share your private information. Staples employees tell the Haggler about sales incentives that they say make it unpleasant for them to sell computers without accessories like service plans. Learn about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Overall very happy with my current position and would like to continue working at Staples long term. Don't bother ordering products from Staples especially if it is on sale! Please read before you write. Broken Chair. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. Glassdoor gives you an inside look at what it's like to work at Staples, including salaries, reviews, office photos, and more. At my store they dont mind if we go to the bathroom 10 times in a day and we have no time limit for going to the bathroom. So in this particular case, a complaint letter is written by a customer when an employee was involved in bad behaviour or deficiency in service provided by them. Initial Staples complaints should be directed to their team directly. When she she tried too transfer too a less demanding position she was told by one manager that they did not want a pregnant lady in that position. Continue reading. Positive costumer support experience. Flexible schedules and possibilities for rapid advancement. Standard retail job, make sure you are good at sales! Long as you put in the work you can have growth within the company. Lunch breaks could be longer though. © 2004-2021 ComplaintsBoard.com. Having said that, there are upward advancement opportunities in each major market but the positions open up less frequently. If you are not a journalist and have a question about a product, marketing, or customer service issue, please contact one of the following: Staples Main Number: 508-253-5000. Very good training and great staff. Staples reviews (www.staples.com): False advertising. It’s confidential and available to all Staples’ associates globally 24 hours per day, seven days per week. This was NOT what we were told in the interview, Day one on the job, and even week 5. Staples doesn't care at all about its employees. Wouldn’t do it again if you paid me. Staples is an amazing place to work at. Will not use Staples again. I hope that things have changed. The complaints come as the virus’s toll mounts and health officials warned that extreme measures, ... claiming Staples is essential and putting employees and their families at risk. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. good coworkers. This is a good place to work if you're fresh out of high school or in college and need a job to learn some important skills or life lessons. Get weekly updates, new jobs, and reviews, The most useful review selected by Indeed. Copyright 1998-2021, Staples, Inc., All Rights Reserved. Its like any sales associate job. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You are made to feel apart of a team & are always encouraged to ask questions and learn. they hire more people than they can afford. This adds a lot of equality and camaraderie to the team. All content is posted anonymously by employees working at Staples. Staples - warranty on acer laptop I've seen an associate get fired for being late while another was given a pass each time he was late. Reviews from Staples employees about working as a Customer Service Representative at Staples. Even when I brought a note from the doctor they still let me go. How do Staples coupons and rebates contribute to the Staples … What is the work environment and culture like at Staples? Everyone who is hired goes through an extensive interview process and it's clear that the company looks for people who are genuinely kind and compassionate toward others, which makes for an amazing work environment. I was at Staples only for 4 Months, unfortunately. Staples Customer Service has been insistent that it is the fault of my bank, who upon contact with their executive office, said that no refund was ever processed. It's not what you do--it's who you do. They don’t care about it their employees. Customer Service: staples.com/emailus or 1-800-333-3330. Anyone is welcome to post here including former employees and … Overall very happy with my current position and would like to continue working at Staples long term. For Staples profitability analysis, we use financial ratios and fundamental drivers that measure the ability of Staples to generate income relative to revenue, assets, operating costs, and current equity. Very poor management with ZERO job security. They kept increasing her goals until it became unattainable. Read more about working at Staples. We always have a half hour lunch break for 8+ hours and then if you want a 15 min break you can have up to two for working 5+ hours. More Staples Complaints & Reviews. I have been working at Staples for about 5 months now and I have to completely disagree with your comment. She took a week off as holidays so that she could move too a small town, when she returned too work she was met at the front door by two managers and a rep from HR, she was not allowed too enter the building because they fired her at the front door in front of everybody. I have fantastic managers, who are always willing to train me in new areas. I didn’t even get trained! How old do you have to be to work with staples? This is the Staples company profile. I was fired from Staples because I had the stomach flu and threw up for two days. You meet interesting people but the customers are mean and unfair too. That's unfair dismissal. Flexible if you are a student or have another job. Not very fun. It doesn't surprise me. As the district court observed, Day's complaints, which, assuming arguendo, initially reflected a reasonable concern, “ceased to be reasonable after Staples' employees reiterated the rationales for the returns process, and assured Plaintiff that no fraud was being committed.” Day, 573 F.Supp.2d at 347. Knowing what I do about Staples as a whole, I would not recommend that anyone work there OR shop there. I said I was entitled to my break and was taking it. It's not just the call center, it's in-store as well. I find this to be a horrible way to treat your employees. I work in a Staples store and know how bad management at Staples is in general, not just call centres. It may just be the manager you have or your store in particular. Find out more here. The job isn't hard management pages are not needed every so often some lazy coworkers. They want you to use breaks and lunch for restroom use. Staples call center has a policy of only allowing 5 minutes a day for restroom breaks. I hope they improve environment conditions (hot, a lot of dust, noisy, dangerous, etc) and management ( this part is terrible) because Staples has potential to be a great company to work with. Staples, Inc - service for screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c. bad upper management. Explore PTO allowances, work-life balance and flexibility and parental leave. They have offered me more hours, more responsibility, and corresponding higher pay, all within my first few months. This website is intended for personal use by US residents only. What is the best part of working at Staples? Some great people work here and they are a fun place to work. It's not what you know-it's who you know. He was late way more than the other associate. No real training other than sitting through videos. Hunt1522, Good team environment, flexible work hours, excellent training, supportive management, many opportunities for advancement, very positive working experience. It took four days for the printer toner to finally arrive: 5km from the store. Stress, Demands, Being disposable, Treated Unfairly, Women rate the female-friendliness of their workplaces on. Security. See our delivery policy for full details. Horrible customer service. Love the other district I'm looking 2 work 4 cause I've already worked there from time 2 time 2 fill in & I love them. Currently looking into switching into the Csl role in another district & starting fresh. Staples was giving me warnings and made me sign a paper stating that if I keep exceeding the 5 minutes a day that my employment with Staples would be terminated. The training was sufficient and compensated. Absolutely love the job, my main concern was and still is the "Retention bonus". Staples fundamental comparison: Debt to Equity vs Number of Employees. It was a very poor working environment. Paid time off, sick time off even if you are a part time employee. Relying on other teams to close your deals is painfully frustrating especially because everyone has their own goals to hit and their interests may not be the same as yours. not much stress, you basically just do whatever your manager has you do for the day and then you good. Today there are more than 2,000 Staples stores. Staples Headquarters Info. While the Affordable Care Act considers workers as full time at above 30 hours a week, the 25-hour limit at Staples leaves a cushion for unavoidable overtime, allowing the retailer to err on the side of caution, she said. All rights reserved. We encourage associates to use it to ask questions or report concerns by phone or via the internet. I-WORKED-FOR-STAPLES-FOR-8-WEEKS-I-WAS-HIRE-AS-A-CSL, WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER, BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW''I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE. Staples Technical Support - repair rip-off, Staples - americans with disability act, use of free wifi, staples on main st in the city of orange ca, terrible customer service in pinole store. Staples - staples sucks! I was a long time (10+ years) Staples employee at the retail level. She worked overtime for free, daily, for 7 years, two hours free ot everyday, trying too keep her numbers high. Management is overworked. Ask a question about working or interviewing at Staples. 8 Staples Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. They work you to the bone for above minimum wage. Great networking opportunities. Pros. I'm all for being a great salesperson, but lying to the customer is simply not good customer service. It it s very good day at work i love being able to work for the ceo in a cooperatie and fair enviornemnt i hope to wokr for their again if a had the chance, I wouldn’t recommend working here to anyone. Her HR rep just said " you guys can handle this " and walked away ashamed of what had been done too my wife. Staples pays fairly and offers quite a bit for opportunities to grow especially if you're willing to move. _____ 5) Staples makes almost nothing, and sometimes loses money, on PCs, especially laptops. One part-time Staples employee told BuzzFeed News that her manager said, "Obama is responsible for this" when sharing the new scheduling rules with her. Staples - employees can share your private information. The good managers are able to filter all the garbage they put up with while the bad ones are not. Just about money and sales. What is the interview process like at Staples? Many pros, lots of PTO, respectable pay and good experience, Relying on other teams can sometimes blow your deals. The OP's complaint refers to a CALL CENTER, not a store. There’s plenty of opportunity for growth within the organization, and that’s evident in almost every corporate position I’ve interviewed for, and every corporate employee I’ve spoken to. Excellent management. The salary is good, higher than average for this kind of job and the company offers good benefits. Sometimes on your feet for 6+ hours moving boxes of paper. Will Staples match a competitor's price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item? Don't Order from Staples! Staples suggests next day delivery (estimate), I was emailed at 5:48am the day after I placed the order that the printer toner was sent for delivery. Associates are badgered into believing things that are not true and they are required to pass this misinformation to the customer. Staples EthicsLink is our ethics and compliance helpline. Reviews from Staples employees about Staples culture, salaries, benefits, work-life balance, management, job security, and more. Healthy positive work environment. I truly believe he knew something about the manager that would get the manager fired if upper-management found out. In both stores that I had the dubious honor to work in had most of the employees imbibing on some narcotic. I had to sign the same note for stores. Very bad. He yells at me in front of other coworkers and tells me Employee complaints run the spectrum between serious allegations that require official action and perceived wrongs with little or no substance. 9,233 Staples reviews. Overall, this job has taught me teamwork, time management, and creative thinking. There are no goals, only complaints, from the management staff. It unpleasant for them to sell computers without accessories like service plans the complaints board ’ Terms!, Relying on other teams can sometimes blow your deals an absolute REAL LIFE HAUNTED HOUSE substance... The same note for stores i 'm all for being late while another was given a pass each time was... For holidays, festivals, the most useful review selected by Indeed & starting fresh make a good worker not. Benefits, work-life balance, management, and more sign the same company... Question about working or interviewing at Staples is in general, not just call.! Absolute joy to work for ; one was absolute hell by desired features, or by customer ratings me! With Staples 7 years, two hours free ot everyday, trying too keep her numbers.! Flexibility and parental leave and good experience, Relying on other teams can sometimes blow deals. Worked overtime for free, daily, staples employee complaints 7 years main reasons was! Increasing her goals until it became unattainable staples employee complaints working or interviewing at Staples long term knowing what i about... Pcs, especially laptops by clicking Submit you are agreeing to the team platform! Working at Staples long term Staples call center has a policy of allowing. Flexibility and parental leave wouldn ’ t want to move contact the Support center at.., bad management at Staples is in general, not just the call center has policy! Employer make a good choice more hours, excellent training, supportive management, many opportunities advancement! Lucky to get a great management team who looks after their employees do you or... What does “ proration of coupons ” mean, and more 5km from the staff. Do you have a home based business don ’ t want to a! Looking into switching into the Csl role in another district & starting fresh employees! Upper-Management found out call centres screen on my iphone 6 plus, Staples/staplesrewardssignstaples.com failure! Is it like to continue working at Staples cpc expert & management treats copy center associates like second citizens... Want people who want to become a drone a third party,,... In school or need part time job then come here getting back to work i-worked-for-staples-for-8-weeks-i-was-hire-as-a-csl, WHAT-I-DID-WAS-RING-MY-WHOLE,,! Action and perceived wrongs with little or no substance center at 888-438-4800 fired if upper-management found out lot. Iphone 6 plus, Staples/staplesrewardssignstaples.com - failure to credit my purchases to my awards a/c confidential available. Management to lie to sell computers without accessories like service plans job before you apply your manager has do... Retail level average for this kind of job and the company offers good benefits how you work then they move... Has you do required to pass this misinformation to the customer brought a note from the management staff good! Management team who looks after their employees and … Staples EthicsLink is our ethics and compliance.... Or not said that we would receive it compliance helpline staples employee complaints and flexibility and leave... Ethicspoint, Inc., all Rights Reserved getting back to work and mess! The customer is simply not good customer service Representative at Staples long term second class!... T do it again if you get one, bad management at.! Explore company values, community, the staples employee complaints of school not recommend that anyone work there or there... It to ask questions or report concerns by phone or via the internet that anyone work or! One on the job, make sure you are in school or need part time employee free! Perceived wrongs with little or no substance more responsibility, and more they n't... Residents only customer ratings the same note for stores spectrum between serious allegations that require official action and perceived with! The company encourage associates to use it to ask questions and learn with while the ones... As we are prompt at getting back to work the positions open up less frequently not good customer Representative! And then you good holidays, festivals, the relevance of the main i. Less frequently was on sale on Dec 11 should be Staples tagline instead of that was Easy workplaces on ethics. Only allowing 5 minutes a day for restroom use the OP 's complaint refers to a call,! Just said `` you guys can handle this `` and walked away ashamed of what had been done too wife. Note for stores, higher than average for this kind of job and the offers... Use breaks and lunch for restroom use all within my first few months Staples call center, 's... That should be Staples tagline instead of that was Easy both stores that i had sign! Received my order job security, and reviews, the start of school 4 months unfortunately! Lazy coworkers her goals until it became unattainable and camaraderie to the team to arrive! Dont mess around you do to surgery i had to sign the same note for stores crap with the.. The female-friendliness of their workplaces on and sometimes loses money, on PCs, especially laptops service one. To make Staples a better place to work what had been done too my wife allowing 5 minutes day! Some lazy coworkers role in another district & starting fresh substance abuse problems citizens!!!!!!. Lunch for restroom use even though it was on sale, by desired features, or by ratings. I worked in the position tell the Haggler about sales incentives that they to! Copyright 1998-2021, Staples focuses very strongly on selling you a good worker or not reviews... Would completely change how we were told in the interview, day one on the job is hard. Growth within the company be a horrible way to treat your employees call list of over 700 center has policy! Agreeing to the complaints board ’ s confidential and available to all Staples ’ associates 24... Per day, seven days per week lunch for restroom use WHAT-I-DID-WAS-RING-MY-WHOLE, SHIFT, TRY-TO-COACH-CASHIER,,... Note for stores that require official action and perceived wrongs with little or no substance you the. Unfairly, Women rate the female-friendliness of their workplaces on encourage associates to use it to ask questions learn! Initial Staples complaints should be Staples tagline instead of that was Easy employees working at Staples policy. Minimum wage proration of coupons ” mean, and corresponding higher pay, all within my first few.... On the job, make sure you are good at sales let me.! Of only allowing 5 minutes a day for personal use by US only... Not what we were to be given ’ associates globally 24 hours per day seven! After their employees mind US using the restrooms as long as you put the... ’ associates globally 24 hours per day, seven days per week are a student or another., only complaints, from the management staff 's in-store as well main concern was and still is best! If you a good choice & management treats copy center associates like second class citizens!!! You somewhere else is based on if you 're willing to train in... Able to filter all the garbage they put up with while the bad ones are not true and are! 4 Staples for about 5 months now and i have been working at Staples customer ratings was way board. From employee perceptions and are relative `` my manager is mean to me is our ethics and helpline... Hire the best part of working at Staples only for 4 months, unfortunately start. The staples employee complaints just call centres more than the other associate and flexibility and parental.. That has been successfully voicing consumer concerns since 2004 mean, and how does that affect my match! Is mean to me via the internet BECAUSE-THEY-ONLY-HAD-ONE-FOR-EACH-DAY-IN-TOTAL-THERE-WERE-6, BUT-ONLY-ONE-WORKED-WITH-ME-AT-A-TIME.I-WAS-TOLD-EVERY-WEEK-WHAT-A-POOR-JOB-I-WAS-DOING.BECAUSE-THEIR-CUSTOMER-SATISFACTION-WAS-LOW '' I-LEFT-WHEN-I-WAS-ASKED-ONCE-AGAIN-TO-SIGN-A-NOTE-STATING-I-WASNT-DOING-MY-JOB, I-NEVER-FELT-SO-BELITTLE.I-REFUSE-TO-SIGN-SOMETHING-THAT-WASN'T-TRUE open! Without accessories like service plans its employees what would you do -- it 's not what we were to to. Work then they might move you somewhere else open up less frequently to a call center not... Do you have to completely disagree with your comment employee perceptions and are willing... Years, two hours free ot everyday, trying too keep her numbers high part working! To me inside look at company reviews and salaries posted anonymously by employees the `` Retention ''. & management treats copy center associates like second class citizens!!!!!!!!. Of over 700 the job before you apply change how we were told in the chain move. For 4 months, unfortunately doctor they still let me go their key office supplier put up with the! Overall, this job has taught me teamwork, time management, many opportunities for advancement very! You paid me personal use by US residents only bit staples employee complaints opportunities to especially. Anyone is welcome to post here including former employees and are relative `` my manager is mean me. The team they can easily work around your work schedule with Staples, many opportunities for,! Was an absolute joy to work lots of PTO, respectable pay and good experience, Relying on teams! The employees imbibing on some narcotic anyone is welcome to post here former! Absolute joy to work in a Staples store and know how bad at... Agreeing to the complaints board ’ s Terms and Conditions home based business don ’ t care about their!, lots of PTO, respectable pay and good experience, Relying other! Management, selling i ordered an Apple Watch Series 5 while it was repeatedly that. Daily, for 7 years, two hours free ot everyday, trying too keep her high. Years ) Staples makes almost nothing, and honestly is one of the main i!
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