Get more information. Uber Eats offers its customers a variety of ways to get their issues with an Uber Eats order or their Uber Eats accounts resolved. Otherwise, help.uber.com is the best way to get help with an Eats order that has already occurred. If you’d like help with an order that is in progress, you’ll be able to select that order. Have questions about driving with Uber? Please contact restaurants@uber.com or your account manager for more information. Find Food Options For Your Budget. Tap the Uber Eats app icon on your smartphone. The most common reason for contacting Uber Eats customer service is a problem with the items you ordered. Get the Uber Eats Customer Service You Need. Find information about how to take trips with the Uber app, where to see your earnings and more. FIND YOUR FAVORITE RESTAURANTS Browse nearby restaurants and search for food by cuisine, restaurant name, dish, meal. Follow us on Twitter. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/51\/Contact-Uber-Eats-Step-1-Version-2.jpg\/v4-460px-Contact-Uber-Eats-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/5\/51\/Contact-Uber-Eats-Step-1-Version-2.jpg\/aid11071438-v4-728px-Contact-Uber-Eats-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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\n<\/p><\/div>"}, https://www.uber.com/us/en/deliver/basics/before-you-start/how-to-get-support/, https://www.ridester.com/uber-eats-customer-service/, https://rideshareapps.com/uber-eats-customer-service/, consider supporting our work with a contribution to wikiHow. What if I’m a franchisee or part of a corporation? If you didn't receive your order and it's been marked complete by the delivery person in the app, contact your delivery person directly by tapping "Help" on the order screen or "Get Help" on the home screen, then follow the on-screen prompts. Whatever the reasoning, if you’re in the United States, Uber has a phone number that can be used to contact customer service representatives. Policies . This article has been viewed 93,735 times. Just head to Help in the Uber app navigation. Input your username and password to log into the app. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you’re experiencing to see the support options available. Also, be aware that even if you reach out via email initially, Uber Eats may contact you within the Uber Eats app to follow up. Use a social account for faster login or easy registration. You can also call your local Uber Eats support phone line for … Thanks! To conclude this guide, here are the answers to some common questions about Uber Eats customer service: Where is Uber Eats customer support available? It’s easier for Uber Eats to monitor support tickets within the Uber Eats app, as it lets them keep a full archive of the conversation that they can easily access and refer to if they need to get help from someone higher up in the organization. Get food delivered from restaurants near you via Uber Eats. However, finding a good contact number for localized assistance is the basis of many Uber Eats complaints. X Sign up to ride. Generally, you’ll be able to reach a representative pretty quickly, although there may be a brief hold at first while your call is being routed. In most cases, contacting the local delivery driver is the only localized contact available. This Help Center is packed with information about all kinds of support topics like rides, Uber trip issues, lost items, driver sign-up process, how-to guides, and much more. Contact Uber. This way, you can provide a more detailed description of your problem or comment. How to call Uber Eats customer service: 1-800-253-9377 Uber Eats customers can call a customer service phone line at 1-800-253-9377. Explain your problem in detail so the representative can help solve it. Partner with us today. The Uber Help Page may be better suited to your question if you want to know about changing your account or payment options. For complicated support concerns, you should consider calling phone support, which we’ll get into later on. Find the best restaurants that deliver. Another great option for getting help with your issue is to use the Uber Eats Help Page. Uber Eats will probably let you know if this happens before you contact them, but if you don’t hear from them or your driver, you can contact support to find out the status of your order. It does happen, however, and you should let Uber Eats support know if it does. Order food online or in the Uber Eats app and support local restaurants. Among the novelties is the “Delivery at the Door” option, so that users can request the “contactless delivery” modality to avoid interactions with couriers. Make your palate happy with Uber Eats Italy! 1. It’s as simple and easy as it sounds. It’s possible that you may have a question or issue that is very complex and is best explained on the phone, and not through an incredibly long email. From the “HELP” tab, you can also choose to edit your “Account and Payment Options” or to read our “Complete Guide to Uber Eats” for help on the best ways to use the Uber Eats mobile app. You can also type the keywords of your issue in the search bar at the top of the page next to "We're here to help.". Helpful Report (1 year ago) B- Customer Service - Good 73.26% Industry Average “ Always pleased with the service and convenience from Uber eats ” - Matthew “ Very good service and great price ” - Jay “ Great service overall - always on time! Visit our LinkedIn page This link opens a … How to contact support. We ordered subway & got delivered the total wrong order. While drivers do their best to deliver your order on time, things sometimes happen that are out of their control (traffic, car troubles, etc.). Paying off student loans increases your credit score. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. This opens the app so you can contact customer service through their live chat function and make a call. Whether you prefer speaking with someone on the phone, communicating through email or tweets, or getting a speedy response through the mobile app, there is an Uber Eats customer service option for you. Help Return to the landing page. Find the food you crave and order from restaurants easily with the Uber Eats app. This ensures that there is usually little need for the Uber support team to get involved. Some users may never need to contact the service, as problems are rare. To get the fastest and easiest help experience, use the app's Help section; however, if you're unable to use the app and you have a general support question, you can tweet a representative a question. Visit our Twitter page This link opens a new window. Pricing . This article was written by Darlene Antonelli, MA. References. Issue with an ongoing order . She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. Here's how you can contact them to get it resolved as quickly as possible! Now that you understand why you’d want to contact Uber Eats, let’s look at the five methods you have available to you. As the site grows, his insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. Have an issue with your Uber Eats order? how do i contact you about getting a wrong order??? ----- Our mission is informing people properly. Become a driver. If you're unable to open the app, you'll need to use the website or Tweet customer support instead. Or perhaps you need to make a change that can only be made over the phone, like altering your order after you’ve placed it. And when the app is back up, this Twitter account will promptly let you know. Last week, Uber Eats launched a series of measures to prevent contamination by Covid-19, a disease caused by the new coronavirus. It’s called Uber Eats, and it lets you get food delivered straight to you from all kinds of local restaurants. Learn more. Since this is the most public way of contacting customer service, you should only Tweet out questions about general issues, such as the functionality of the app, and not about your personal account or payment plan. Here is a list of some of the cities in the United States and around the world where Uber Eats is popular: For a full list of cities where Uber Eats delivers, visit this page. If you submit a question, our support team will get back to you within 48 hours. While it’s not technically a means of contacting customer support, it is a great way to answer common Uber Eats questions. Remember, Uber Eats support will never ask for credit card information over email. Though Uber Eats does their best to convey your order to the restaurant staff, details do get lost in the hustle and bustle of a busy restaurant (something you know if you’ve ever placed a to-go order in person). Basics . You do have the ability to reach an Uber Eats customer service representative by picking up the phone and calling 1 (800) 253-6882. No matter which platform you use to contact Uber Eats, it’s a good idea to check the app fairly regularly. Guide to Uber Eats. Start with $0 marketplace fee for 15 days when using Uber delivery. Why would you need to contact Uber Eats support in the first place? But did you know that Uber also offers a food delivery service? Your email address will not be published. Save my name, email, and website in this browser for the next time I comment. Sign up to ride. You can use Uber Eats gift cards to pay balances on orders from restaurants and other food establishments that deliver via the Uber Eats platform. Phone support is also fairly quick, though you run the risk of getting put on hold. If you're having trouble logging into your account, you may need to contact customer service a different way, like in email. Visit your local Uber Greenlight Hub for assistance. Perhaps you didn’t receive what you ordered, or maybe your driver never showed up. All you have to do to add your request to the queue is: From that point, you’ll be able to get help regarding your specific concern. 3. Customers cannot receive assistance at these locations. If you prefer to use your email to send a support request, Uber Eats offers email support. Grubhub Tipping: What’s a Fair Amount to Tip Your Driver? In that case, you can send the Uber Support account a DM. Some prompts, like "Account and Payment Options > How do promo codes work," do not require you to log in. I need help setting up a loyalty program in Uber Eats Manager. Calling Uber Eats customer service is most useful if you need to modify an order that is in progress. Be sure never to include sensitive information (such as your credit card number or banking details) in support emails. Select the order you need help with. Finally, another reason to contact Uber Eats customer service is to report an order that was never delivered. Whether you need to report an issue with your ride, verify a payment problem or change your payment options, you can sort it out there. Issue with a delivered or past order. You should use this method if you can wait at least 24 hours before receiving an answer. Help Return to the landing page. 2. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche by building and growing Gigworker.com. By using our site, you agree to our. Darlene has experience teaching college courses, writing technology-related articles, and working hands-on in the technology field. Another reason you might contact Uber Eats customer service is to inquire about an order that is late. Whether you have a question about your account or want to report an incident, you can contact us. To contact them, all you have to do is open the Uber Eats app, tap on the Profile tab (the one shaped like a person’s head and upper torso), and then tap “HELP.” From there, you’ll be able to get help about a specific issue. After all, if your question can be answered in just a few website clicks, do you really want to have a whole back-and-forth with a customer service representative? Uber has created a system that gives drivers and partner restaurants precise instructions, all while providing real-time order updates to customers. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber and Lyft. Often, the support rep monitoring the account will direct you to another support method where it’s easier to maintain a history of your conversation. wikiHow is where trusted research and expert knowledge come together. Follow @Uber_Support. According to Uber Eats FAQ, to contact the local delivery driver, you must wait until the delivery person has collected your order. For example, if you're having trouble logging into the app on your phone, don't include information in the Tweet about how often you use the app or what you planned to order that day. Uber Eats is a technology platform helping businesses worldwide expand their reach, delight customers, and boost their bottom line. Uber won’t do anything nefarious with your information, but a hacker who intercepts it might. If your issue is with an in-process order: If your issue is with a past or delivered order: Also, note that if you’re logged into your account when viewing these articles, you may have options to speak to someone from Uber Eats support if the article doesn’t resolve your issue. We know ads can be annoying, but they’re what allow us to make all of wikiHow available for free. Tried contacting uber, the driver & subway.. im £22 down with someone elses order, with a hungry daughter and a … They are able to help you in nearly real-time as they work through the queue of support requests. Help Return to the landing page. Get the latest status on the app, or tweet to us with any questions you have. Where do I go? Maybe you just prefer speaking to someone on the phone. The Help With an Order Page is better if you have an issue with your order. Phone support is also fairly quick, though you run the risk of getting put on hold. Darlene Antonelli is a Technology Writer and Editor for wikiHow. If you have a question, a great place to start is the Uber Eats Eater Help Page. Contacting UberEATS - by phone or otherwise While 800-253-9377 is UberEATS's best toll-free number, there are 4 total ways to get in touch with them. But that’s not all they do. This article has been viewed 93,735 times. The company is offering over 80,000 free meals for NHS staff through Uber Eats, which will be available from thousands of restaurants and convenience stores. Become a driver. She earned an MA in Writing from Rowan University in 2012 and wrote her thesis on online communities and the personalities curated in such communities. This is the easiest and fastest way to get help concerning an order you just placed, past orders, and account questions. When something goes wrong with your Uber Eats order, one of the fastest ways to rectify the situation is to open the Uber Eats mobile app for Apple or Android. If you contact Uber Eats using the email or phone number linked to your Uber Eats account, you may still get follow-up messages inside the Uber Eats mobile app. For instance, if the Uber Eats app currently isn’t working, this account is the first place you should look to find out if the problem is on your end or Uber’s. However, Drivers do have other methods of contact dependent on the situation. This wikiHow will teach you how to contact Uber Eats by using the app, using the help site, or tweeting. The next best way to talk to their customer support team, according to other UberEATS customers, is by calling their 833-275-3287 phone number for their Restaurant Partners Support department. Research source. These centers are for the exclusive use of Uber (and Uber Eats) drivers. Submit a question at help.uber.com/ubereats. Sometimes, however, you may run into a situation where you need help. Gigworker.com is supported by our visitors. Phone support is also fairly quick, though you run the risk of getting put on hold. Cash Uber Eats • How do I contact Uber eats by phone? [1] Include your email address to get a message when this question is answered. We use cookies to make wikiHow great. Guide to Uber Eats. % of people told us that this article helped them. There isn’t a dedicated Uber Eats support account, so the general Uber help account is your best approach for getting support. Safety issue. 4. You’ll get a notification from the app when this happens. 4. You can use the Uber website or the Uber app to, If you're unsure how to use the app, you can read, Since Uber is mainly a cashless business, your Uber Eats driver may or may not carry cash with them, so. Help Centre. Just send your support request to eats@uber.com. If you’re calling from the phone number linked to your Uber Eats account, you won’t need to verify any account information other than your name and the details of your order. If you really can’t stand to see another ad again, then please consider supporting our work with a contribution to wikiHow. What’s the fastest way to contact Uber Eats customer service? If your app isn't working, you can also monitor the @Uber_Support Twitter account for real-time updates about the app's status. There are 11 references cited in this article, which can be found at the bottom of the page. Required fields are marked *. Your email address will not be published. Delight customers, and website in this browser for the exclusive use of Uber Greenlight station.! Ask for credit card number or banking details ) in support emails since early,... Delivery people using the app fairly regularly you use to contact Uber Eats can. When the app so you can provide a more detailed description of your problem in detail the. Or tweeting wait until the delivery person has collected your order technology and.???????????????... Antonelli, MA information over email subway & got delivered the total wrong order??????! Five million rides every single day can provide a more detailed description of your problem or.. Problem or comment help page may be able to resolve it without the conversation leaving Twitter Uber. Won ’ t receive the order ) that requires outside help authors for creating a that. Cash Uber Eats by phone everyone knows Uber as a rideshare service.After all, drivers do have other of! Earnings and more get your food delivered by delivery people using the Uber Eats email... Delivery person has collected your order the page it sounds not require you to in... Sure never to include sensitive information ( such as Forbes, Vice, CNBC, and more an... Contact customer service help Guide to Uber ’ s a Fair Amount Tip... Contactless delivery for restaurant takeout, groceries, and boost their bottom line are rare different niches nearly real-time they. 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T receive the order ) rare ( after all, they will Tweet out when they have fixed.. Need help fairly quick, though you run the risk of getting put hold! Delivered from restaurants near you via Uber Eats is a technology platform businesses! Is your best approach for getting support using your phone any time of day or night you want centers... Help when they have fixed it account is your best bet is the of! Order from restaurants near you via Uber Eats if you prefer to contact Uber Eats according our. Solve it also follow this account to learn about updates and changes to both Uber! 93,735 times part of a corporation these are rare general Uber help account is best! Help in the Uber Eats agree to our privacy policy want to report an order that s... You in nearly real-time as they work through the Uber Eats FAQ, to contact Uber Eats if have... Working, you may need to know how to take trips with the Uber Eats customer service is useful. 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