Clearly I should not have tried to stop more water damage happening and just left the radiator water to flow for the 6 plus hours it took the incompetent emergency engineer to arrive. The expected date for the works during Easter came and went and still nothing had been done. They have used every trick in the book to wheedle out. AXA my home insurer recommended and made an appointment for a drainage company (Lanes For Drains) to visit my property on the 21st of May to fix a partially blocked bath. However, as they did not order the replacement vinyl they did not turn up nor notify us in advance, which wasted the time we booked of work. Home Insurance. Home insurance starts from just £115 – that’s all 10% of customers paid. What kind of customer service do they offer? Their legal advice team - Lyons Davidson Solicitors - are fantastic and have given me excellent advice time and time again. GETTING home insured with them was a good choice. To aid the drying process they removed segments of the vinyl to expose the wooden boards. 3 Months later after supplying AXA and the drainage company with videos and pictures from the damage done, neither AXA or the drainage company have taken any responsibility for damage to my recently refurbished house and are deeming me liable for cause and refused to pay for the damage to both bathroom and living room, none of which was present before engineer arriving on the 21st of May 2019  I have just renewed for a second year with Axa and hope to stay with them in future. All rights reserved - Privacy Policy. Via their website, you can also manage your policy, make a claim and check the levels of cover. It reached the main family bathroom and spilled out where the vinyl there met the hallway carpet soaking it. Unfortunately, this was where things started to go wrong. was very easy to use the website. ), and a date for the works was agreed for July. AXA Insurance Reviews. Im happy with the service, Das was ich gehört habe super macht weiter so Daumen hoch, Have used to cover buildings insurance in my rented out property. The name AXA Home Insurance, however, was not used until 1985, after a couple of mergers. I highly recommend the company and their home insurance. They have used every trick in the book to wheedle out. The Company is serving a whooping 107 million clients in 64 countries worldwide. I earlier insured my car FROM axa, they had lot of covers and offers to it. By using Smart Money People, you agree to our privacy policy. Abusive liars, out to defraud legitimate claimants. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. Axa Homesmart insurance has been absolutely brilliant. To simplify your car insurance buying experience, we reviewed the best car insurance companies for 2020 and scored them based on affordability, customer support, coverage options, customer satisfaction and online resources. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time and cost us a lot of money. And because your home also is a place where you need to feel safe and secure and having a home in general is very important, it might be wise to take out a home insurance policy to protect your house. I broke my glasses whilst emptying buckets/pans of water coming from the burst radiator I stumbled back nocked my glasses off my bed and and accidentally trod on them. We complained to AXA about this, according the “Claims Manager” the contractors had been trying to “minimise disruption for our family” which was why they hadn’t been there that long. Claims made easy with approachable and helpful staff during what can be a potentially difficult time. Best homeowners insurance 2020. WE ARE NOW TAKING THE MATTER TO THE FINANCIAL-OMBUDSMAN. Axa home insurance reviews can tell you how good this product really is. Crooks!!!!!!! She said no. WE HAD PREMIUM INSURANCE COVER AND UNLIMITED SINGLE VALUABLE ITEM. I had a radiator burst in my bedroom which caused water damage through the ceiling into my lounge. Do not use Axa. Today I will review AXA PPP healthcare, which is one of the most widely sold healthcare packages in the world. DO NOT INSURER YOU PROPERTY WITH TESCOS BANK(AXA UNDERWRITERS). Customers now get to decide which brands are worthy and which are not! Can you trust them to do as they promise? AXA's claims handling team contacted me roughly 12 days after the accident with their offer which was more than reasonable with several similar vehicles available on auto trader for the figure they offered. Abusive liars, out to defraud legitimate claimants. How well did Axa handle your home insurance claim? In both cases, we want to know all about your experience. Upon open my Living room door on the way to my kitchen, I found water coming through my ceiling in several locations, causing damage to ceiling, wooden floor below, blinds and a floor lamp.A result of the engineer filling the bath and making a whole in the bath waste, all the water coming through my ceiling and get in to my electrics  When you make a claim they tell you that you are not covered. Had an accident. I had to make an abrupt decision to stop payment on my bank account for our home insurance to avoid NSF charges with the bank and the insurance company. According to the latest annual JD Power Home Insurance survey, customer satisfaction at State Farm is good, at four out of five stars, but nevertheless below the marks that are bestowed on Amica and Erie. I RECEIVED THREE DOCUMENTS FROM AXA, TWO STATING YOU ARE COVERED AND A THIRD RECENT DOCUMENT STATING YOU ARE NOT COVERED. Do not use Axa. I coincidentally went downstairs to get a glass of water. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great ... Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). AXA is refusing to cover the cost of repairing he bathrooms to their former state, they also want to use their contractors again and follow a suggested plan (which we have been advised by other contractors is unlikely to work without incurring further damage). But you might wonder which company you should choose. This website uses cookies to help enhance your user experience. And if you need to, you can contact them. When we complained to the contractor they told us that new scoping would be needed for the tiling repairs so they wouldn’t be fitting the vinyl, so at this point we had been 8 months without proper covering for our bathroom floors! Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. There are currently 5 customer review posted about AXA Home Insurance. They have several phone numbers on their website. After several visits to scope the work we were expecting the works to be agreed by the end of February. As the name already indicates, AXA Home Insurance is a company that offers home insurance policies. Disgraceful service received from AXA. I have been with numerous insurance companies over the years and have yet to find a company that has offered the excellent service they have provided. Great information to enable me to select the best policy. Our Axa home insurance reviews can help you to find out this and much more. How We Selected the Best Home Insurance Companies. Axa landlord insurance offers contents cover, loss of rental income and cover for accidental damage as additional add-ons. I could go on an on about this claim and how badly it is/has been handled but I won’t. A later date at the end of July was agreed, the work should have taken 2 days as per the scope of works, however when the contractors turned up at 8am they did not have all the necessary materials they had to go pick up this, in addition they didn’t seem interested in carrying out all the works on the scope and had to be challenged on this. In 1991, Equitable Life Assurance Society was acquired by French insurer AXA, and in 2004, the company was renamed AXA Equitable Life Insurance Company. On average, they received a star-grading of 4/10, with 60% of the reviewers indicating that they would buy from the brand again. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. Which one you should choose depends on whether you are calling for customer services, claims, legal expenses, home assistance, finance queries of complaints. Made a claim on their Home Emergency insurance for a gas leak after being cut off immediately as per law requires (November, no heating, hot water, Cooking). I had a recent claim and they sorted it out within minutes and the money was in my account within a few hours . We are a family of 6, of which 4 are young children. One of the companies that offers home insurance is AXA Home Insurance. It’s 11months since my car was crashed into they haven’t resolved my claim. It took a formal complaint for AXA for them to even look into my claim, despite putting a claim marker on my insurance the day it … I have three separate documents, two stating that I am covered for legal assistance and one now refuting the previous two, all documents are from Axa. Axa home insurance reviews can tell you how good this product really is. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. Let our expert ratings help you quickly find out what the quality of your home insurance policy is. © Smart Money People 2021. I was told that because they weren’t damaged by the water from the radiator I would have to make a separate claim and pay another excess. Real reviews from real people. But what kind of cover do they offer? When told they could use their own contractors again on the provision they agree to cover further damage as a result of the repair attempt I was told that AXA could not agree to this condition. they help with everthing. Great cover tailored towards. Aviva Home Insurance. Axa home insurance reviews can tell you how good this product really is. Write a review and let us and everyone know your opinion about AXA Home Insurance. They offer multiple insurances like car insurance, travel insurance and the home insurance that will be focused on here. This home insurance offers unlimited buildings insurance, a full accidental damage cover for both your home and its content, a £2,500 personal possessions cover, £100,000 contents insurance and a legal expenses insurance policy. We contacted AXA and were initially impressed, they told us they would send a surveyor from BVS to assess the damage within a couple of days. Matching Sets Cover. Your house is the, or at least one of the, most expensive things you’ll ever buy. To be followed the next day by engineer denying he had caused any damage in my house Reviews, complaints and customer experiences (5). Find out what genuine customers have said about axa.co.uk/insurance/personal/contact/. HOME EMERGENCY TEAM WON'T TOUCH BY SAYING EMERGENCY WITH "CHASE AND TRACE" LEAK IS NOT COVERED. How quickly did you get the policy documents? Find out what genuine customers have said about axani.co.uk/. We complained and subsequently the contracts had to do another site visit (why we have no idea! Definition: This will cover an entire set of matching items if one item is damaged or lost and can’t be replaced. Absolutely unbelievably bad, left shocked at they're final response, even sending a letter including a few lines in black and white that are clearly illegal,theeeee worst.... please avoid this money grabbing corporate company. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of money. ONCE WE EMPLOYED OUR OWN ASSESSOR THE TONE OF THE COMPANY CHANGED AND HE MANAGED TO GET US MOST OF THE CLAIM EXCEPT ONE ITEM WHICH WAS QUITE EXPENSIVE. A look at the company’s car insurance page reveals that it is offering two types of insurance – 1) the third party; 2) comprehensive. Direct Line Home Insurance Plus - Unlimited buildings cover and up to £100,000 of contents cover with a £4,000 valuable single item limit. PLEASE TAKE MY ADVICE do NOT TAKE OUT TESCOS BANK/AXA HOME INSURANCE OR ITS EMERGENCY SERVICE THEY ARE APPALLING. WRITING TO THEIR CEO WAS A WASTE OF TIME.THEY AGREED TO PAY SOME COMPENSATION AS TO THE WAY WE WERE TREATED.ONE OF THEIR COMPLEX CLAIM PERSON ON THE PHONE AGREED THAT BECAUSE THE ITEM WAS EXPENSIVE, THE INSURANCE COMPANY ARE RELUCTANT TO PAY. AXA Mansard Insurance Plc. Please note that while the company only offers these types of insurance, they do have different policies just like RSA. The employees including the mangers made numerous threats and accusations and I am in the middle of my written complaint after which I intend to go to the ombudsman. Top 5 Home Insurance To calculate the top 5's we take the following factors into account: • All the star ratings the company/product has received, • The number of reviews • How recent the reviews are Out 25k. If not you can find many other brands to read about on our website! And what premium do they have to pay for it? All their call centres are staffed by individuals who are personable and professional. Out of 89 features in our database, our experts have selected the 31 most important ones. I should give zero stars for everything. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. It was so easy with AXA. AXA Insurance Reviews. However, AXA spent over a month negotiating the costs with the contracts and the works weren’t agreed till the later end of March. And because your home also is a place where you need to feel safe and secure and having a home in general is very important, it might be wise to take out a home insurance policy to protect your house. How well did Axa handle your home insurance claim? To date... Vile company. and great value. We had an escape of water in a small ensuite bathroom last November where the shower tray had cracked unexpectedly. “ Axa Car insurance have increased by +200 while all the other car insurers on the market are offering - £200. The rating is zero. i've never needed to claim so can't judge on that process but the cover seems very good and always easy to renew, Never had to claim but happy with premium, I have had an insurance with axa for the last four years - including a major claim. Apparently AXA has no other contractors who service our area (North Essex) except the ones based in East London so we’re limited to them, or a cash settlement. Axa's landlord insurance has been rated 5 stars by an independent financial service. Insurance firm AXA on Monday said it has sold its business in the Gulf to Gulf Insurance Group (GIG) for an undisclosed amount. They can inform you of everything you need to know. In their rush to “finish” the job they had caused more damage than they been sent to fix, they could not connect soil pipes correctly and our sinks aren’t level (they are about 1cm higher on the right hand side). Have you ever had a policy with Axa? I have been paying and had home insurance for the past 20 plus years and never once claimed, so to be treated like this when I asked for help I find despicable. What's surprising is that their price for insurance beats all the other companies and that includes home emergency and legal advice. We had humidity tests done on our kitchen ceiling and bathrooms after the drying company finished and they were still showing high levels a month afterwards. As a result of this, I will be cancelling my policy and will NEVER spend money, recommend with or do business with AXA again. Ended up with £250 after chasing and chasing, lie after lie about the delays processing the claim..........Stay well clear. How is this fair? Aviva Home Insurance protects your home inside and out – covering your building and belongings. Not all car insurance companies are created equal, but finding the right provider for your needs is essential. They left our house at 11:30am the same day as they had “finished”. Our only recourse now has to been to seek new quotes for the repairs and once supplied we will be initiating small claims court action as AXA has no intention of fulfilling their contractual agreement. Home Insurance gone up 30% with no claims made My home insurance renewal quote is 30% higher than last year despite having made no claims. Covers damage caused by events such as fire, theft, subsidence and flooding. Accidental damage included as standard. I'm disgusted by Axa car insurance how they try to RIP people off of they hard earned money. Enjoy discounts and GrabFood Vouchers in December 2020. PLEASE DO NOT INSURE WITH AXA BECAUSE THEY ARE HAPPH TO COLLECT YOUR MONEY BUT REFUSE TO PRIVIDE YOU WITH THE SERVICE WHEN YOU MAKE A CLAIM. Have... Read Full Description. Vile company. Got a cheap policy and covered everything I wanted. Here are some positive and negative home insurance customer comments that we found: And hoe are the people at customer service handling your complaints or problems? In my opinion the real measure of an insurance company is their customer service when you are unfortunate enough to claim. I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £1000? We evaluated the companies based on their customer rating and experience, financial stability, and coverage to determine the best companies. Came out ASAP to investigate, claim wasn't upheld but impressed with service all the way through. Mis-sold me a policy and refused to honour it putting me through years of hell. the company has already been in existence for 300 years. They operate in 64 different countries. Read reviews about this company with content insurance, home cover, legal expenses cover and more. The claim for the water damage was just as bad dealing with rude incompetent staff having to argue and fight for every item which has been damaged/claimed for. DON'T buy AXA Insurance -it is a CON! Our Axa home insurance reviews can help you to find out this and much more. For over 65 years Saga has provided a range of products and services to over-50s in the UK. The water travelled as it was trapped underneath the vinyl and continued across the house. Further damage 3 days later caused in removing tiles to get access to the waste. Compare three of the best home insurance companies. Upon calling AXA, I was told that I had an Home Emergency Cover Extra Policy, so as such there was No excess to pay, I was cover up to £1000 and this did not affect my NO CLAIMS BONUS. However, that rating reflects many products other than M&S home insurance (e.g., Aviva car and home insurance, savings, investments, pensions, etc.). What kind of cover does AXA Home Insurance offer? By Tim Leonard 03 November 2020. Given AXA didn’t seem to want to accept the quote as “fair” we decided in January that we would get our own contractors in to fix our kitchen ceiling as we wanted to avoid future issues and would reclaim the additional costs later. To date they refuse to answer key questions. How well did Axa handle your home insurance claim? However, their definition of finishing involved them causing thousands of pounds of damage to our bathroom tiles, as they had failed to show due care and attention at our property. AXA agents for Hastings. Provides innovative insurance solutions for both personal and business needs. Transaction is expected to close by Q3 2021. AFTER FIVE MONTHS STRUGGLE TO GET OUR CLAIM SORTED WE WERE NOT GETTING ANYWHERE. It really made me go for. WE WOULD NEVER RECOMMEND THIS COMPANY. Real reviews from real people. The emergency service took over 6 hours to arrive. How quickly did you get the policy documents? Axa emergency left myself and my children one of which is disabled and classed as vulnerable without hot water and heating for over 5 weeks leaving us to live/keep warm in one room. Paid plumber £750 to sort problem out but took 5 days due to his other commitments, not great but fair enough. I have been with them like for last 4 years, also got my covers for the car when I met with accident. AXA offers a range of personal and business financial products, including home, car, travel, van and car insurance. Will this be how it works in real life? (It was later found by a further engineer who changed the waste beneath the bath, that the blockage was caused by a build up of debris in the soil stack, not the pipes beneath the bath as all were brand new and replaced when I recently installed a new bathroom less than year ago. A lot of water subsequently came through our kitchen ceiling causing the ceiling to crack and bend. Personally I’m shocked by such a claim as normally if you are experiencing difficulties you would advise the home owner, or stop and inform them after damage is incurred, not carry on and destroy the other bathroom before informing the home owner! Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of money. Do not take out insurance with Axa, they are fraudsters. Here is our tale of woe, that has involved countless telephone calls, emails, wasted time (Nov 17 to Aug 18 and onward) and cost us a lot of... We are a family of 6, of which 4 are young children. AXA has been in operation in one form or another for almost 300 years, but after several acquisitions, mergers and name changes, AXA itself was formed in 1985. According to the about page on their website. Your house is the, or at least one of the, most expensive things you’ll ever buy. The review is zero. An AXA Home Insurance Ad. Engineer upon arrival put snake machine down bath waste making a whole in the waste beneath the bath and proceeded to fill the bath to ensure blockage had gone. No dispute about a roof leak claim. I begged the woman to reduce the premium. Axa's business insurance has a score of 3.3 out of 5 on Feefo from about 150 customer reviews in the past year. AXA Singapore's comprehensive Home Insurance solutions protect your home and valuables against any accident or risk. 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